Customer Service

Our return policy ensures your satisfaction with your purchase. If for any reason you're not completely happy with your order, you may return any unworn, unused items in their original condition within 30 days of purchase. Once we receive and process your return, you will receive a full refund to the original payment method. Please note that taxes and any applicable fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part. To initiate a return, please contact our customer service team with your order details, and we'll provide you with the necessary instructions to complete the return. We strive to make the return process as smooth and hassle-free as possible.

Our exchange policy is designed to make your experience as seamless as possible. If you're not completely satisfied with your purchase, you can exchange unworn, unused items in their original condition within 30 days of purchase. Exchanges are subject to availability and may be for the same item in a different size, color, or style. Once we receive and process your exchange, the new item will be shipped to you promptly. Please note that taxes and any applicable fees are non-refundable, and customers are responsible for return shipping costs. To initiate an exchange, please contact our customer service team with your order details, and we'll provide you with further instructions. We aim to ensure that your exchange is handled efficiently and to your satisfaction.

If you need to change or cancel your order, we’re happy to assist! Changes can be made before your item is marked as shipped, including updates to your shipping address or product selection. Once your item has been shipped, we are unable to process any changes. For cancellations, the same applies: cancellations can be requested before your order is shipped, and we’ll provide a full refund to your original payment method.

To make a change or cancel your order, please contact our customer service team as soon as possible with your order details. We'll do our best to accommodate your request before the item is shipped. After the order is shipped, the return and exchange policy will apply.

We aim to process and ship all orders as quickly as possible. Orders are typically processed within 5-7 business days, excluding weekends and holidays. Once your order has shipped, you will receive a tracking number to monitor its delivery progress.

We offer standard shipping options, and shipping fees are calculated at checkout based on your location and order size. Please ensure your shipping address is correct at the time of purchase, as we are unable to make changes once an order is placed.

For international orders, customs fees and taxes may apply, which are the responsibility of the buyer. Shipping times may vary depending on the destination.

If you have any questions about shipping or your order, please feel free to contact our customer service team, and we’ll be happy to assist you!

Once your order is placed, you’ll receive an order confirmation email. After your order is processed and shipped, you'll receive a second email with a tracking number to monitor its delivery status.

To check the status of your order, you can simply log into your account on our website and view the order details. If you don’t have an account, the tracking number in your shipment email will allow you to track your order through the carrier’s website.

If you have any questions or concerns about your order, feel free to reach out to our customer service team. We're here to help!

Our products are crafted using natural materials, making each piece one of a kind. Due to the unique characteristics of genuine agate stone and natural leather, slight variations in color, pattern, and texture may occur. These variations are not defects but rather a testament to the authenticity and individuality of each item.

By purchasing our products, you acknowledge and embrace these natural differences, ensuring that no two pieces are ever exactly alike—just like you.